General terms of use

This document provides detailed information regarding the terms and conditions for using the "Vulgarista" online shop, which can be found on the website https://vulgarista.com/ and all related pages. Please read the published General Terms and Conditions in full before using the information and services or purchasing the goods offered in the online shop. Acceptance of the General Terms and Conditions is a necessary and mandatory prerequisite for the conclusion of the contract between the Client and the Merchant.

Section I - Information about the Merchant

Art. 1 (1)
The name of the company: ARISTIDOVA EOOD,
UIC (Unique Identification Code): 206480106.
Management address are located at: Pomorie, Aheloy Str., 38,
Phone: +359 899 83 85 60
Email: info@vulgarista.com.

(2) The main Supervisory Body related to the Merchant's activity is the Commission for Consumer Protection. Its seat and management address are located in Sofia, "Vrabcha" Str. No. 1, which is also its correspondence address. The contact phone number is 0700 111 22, and the official website is https://kzp.bg/.

Section II - Definitions and Terms Used

1. 1. Sale Contract (or Purchase Agreement) – represents the distance contract concluded between the Merchant and the Client for the purchase and sale of goods through the online shop owned by the Merchant, with these General Terms of Use being an integral part of this contract.
   2. Account – a section of the online shop, formed by a username and password, which allows a registered user to place an order. Every individual account contains information about the visitor who registered it and the history of some of their actions on the website, such as personal data, previous orders, expense justification documents, favorite products, etc. Every registered user is responsible for ensuring that all information entered in the account is truthful, complete, and current.
   3. Order – an electronic document representing a form of communication sent by the Client to the Merchant through the online shop, by which the former explicitly states their wish to conclude a purchase and sale contract, specifying the essential terms of the contract, namely – the brand/model of the respective product, its quantity, specific characteristics (color, size, composition, etc.).
   4. Client – is defined as any physical person who is 18 years of age or older and legally capable, any legal entity represented by its representatives, or any other legal entity that is a party to at least one distance sale contract for goods concluded through the online shop.
   5. Cart – means a section of the website where the visitor or client can view the selected and added goods during a separate user session.
   6. Unused Goods – a concept concerning the right of withdrawal from the distance sale contract, when the person holds the status of a "consumer." This refers to a state of the goods where they are unused, inasmuch as they have been in the preserved original packaging, with the integrity of the packaging and contents intact, including the presence of a hygienic seal, if the specific product had one.
   7. Goods (or Product) – movable material property, except items sold under compulsory enforcement or through other measures by authorities empowered by law, as well as items abandoned or confiscated in favor of the state, declared for sale by state authorities.
   8. Registered User – any physical person who is 18 years of age or older and legally capable, any legal entity represented by its representatives, or any other legal entity that has created and maintains an active user profile in the online shop. The Registered User provides personal information in accordance with the privacy policy and has specific rights and obligations.

• Malicious Acts or Omissions – acts or omissions that violate laws, internet ethics, and/or cause harm to persons connected to the internet or associated networks, such as: sending unsolicited mail (unsolicited commercial communications, SPAM), gaining access to resources with foreign rights and passwords, exploiting system vulnerabilities for personal gain or obtaining information (HACK), performing actions that may be qualified as industrial espionage or sabotage, damaging or destroying systems or information arrays (CRACK), sending "Trojan horses" or inducing the installation of viruses or remote control systems, disrupting the normal operation of other Internet users and associated networks, as well as performing any actions in the sense mentioned above.

• Comment (or Review) – a positive evaluation, critical remark, and/or other opinion expressed by a Client regarding a specific item that the latter has purchased.

• Favorites – a section that is part of the account, which allows the client to create lists of goods published in the online shop that they wish to track in relation to possible future purchases.

• Password – a combination of letters, numbers, or symbols, associated with a specific username, through which the respective visitor gains access to their account.

• Merchant – this term designates the legal entity that owns the present online shop and which is a party to the distance sale contracts concluded through the online shop.

• Commercial Communications – any type of message sent through electronic communication channels (such as email, SMS, notification, etc.) or through an image and/or text, which contains general and thematic information regarding available promotions, discounts, reductions for individual goods, as well as for entire categories or subcategories offered by the Merchant.

Section III - Characteristics of the Online Shop. Steps for Concluding a Distance Sale Contract

Art. 4 (1) The present online store provides opportunities for third parties (users) to browse offers for the purchase of goods, as well as to conclude distance sales contracts. The primary objective of the Merchant is to enable the use of the following functionalities through the online store:

1. Reviewing detailed descriptions, characteristics, and images of the goods, with the aim of providing information to consumers;
2. Providing technical solutions that assist in searching and finding specific products, such as filters, different product categories, and adding to favourites;
3. Updating information and providing access to current stock availability and prices of the goods;
4. Sending an order request to the Merchant and the subsequent conclusion of a distance sales contract;
5. Payment of the price for the ordered goods through online payment with a debit or credit card;
6. Providing channels for communication with the Merchant, through the online store during or in connection with its use, including in relation to concluded distance sales contracts;
7. Viewing and submitting ratings, comments, and reviews for products, provided that the person submitting them has already purchased the respective goods;
8. Viewing current news and useful information related to appearance and health care.

(2) These General Terms and Conditions apply to every use of the online store, including browsing the content, searching for information, or using the provided functionalities. These terms shall not apply in cases where a special written agreement has been concluded between the parties or explicitly different conditions have been agreed upon.

(3) The subject of sale consists of the following main categories of products: short-sleeved t-shirts and long-sleeved hoodies with a hood, intended for men and women. All products are offered with unique and pre-created inscriptions and designs by the Merchant, which are part of the Merchant's standard product portfolio and are available for selection in the electronic store.

(4) The goods in the online store ARE NOT manufactured according to the consumer's individual order or tailored to their specific requirements, as the design is fixed and not subject to change or personalisation at the customer's request.

Art. 4 (1) Visitors have the right to conclude contracts for the purchase and sale of goods in the online store by choosing between two options:

1. Quick order as a guest;
2. Order as a registered user – upon having an active account and logging in with access data (email and password).

(2) After choosing one of the above-mentioned options, the following steps must be performed:

1. Selecting one or more of the available goods, their size and colour (if applicable), and adding them to the cart by pressing the "Add to Cart" button;
2. Reviewing all products in the cart, their unit price and quantity, the total price, as well as the delivery price, and proceeding to the next step by pressing the "Checkout" button;
3. Providing data for the delivery: delivery address (street address, city, postal code) or courier office address; full name, email, and phone number of a contact person, as well as filling in additional information for the order (if necessary);
4. Optionally, every person has the right to enter data for issuing an invoice;
5. If you have a promo code, you can enter it to receive the corresponding discount or gift;
6. Choosing a payment method for the final price from: Cash on Delivery, payment by card;
7. Active consent with the present General Terms and Conditions and the Privacy Policy, and subsequent submission of the order request by pressing the "Place Order" button.

Art. 5 (1) After the successful submission of the order, the client receives an automatically generated confirmation to the provided email address or a phone call for verification of the submitted request, depending on the chosen method of communication.

(2) (In case you do not receive an automatically generated message, please check the "Spam" folder of your email. If the order confirmation message has not been successfully received, it is necessary to immediately contact the Merchant to clarify the status of your order.)

(3) The Merchant has the right to refuse the processing of submitted orders in case of insufficient material availability, reasonable doubts about the unlawful use of the platform, or the occurrence of other objective obstacles, and is not obliged to provide additional explanations for this. In such cases, a notification message is sent electronically within 72 hours of receiving the request.

Art. 6 (1) The contract for sale and purchase shall be considered concluded at the moment of receiving confirmation from the Merchant accepting the submitted order. The contract covers all selected and confirmed products added to the consumer basket at the time of finalising the purchase. The document is drawn up in Bulgarian, in electronic format, and is archived in the Merchant's information system.

(2) The possibility to correct any errors in the data or make changes to the order exists within 2 hours from the moment of the order, provided that you explicitly notify the Merchant via email or the contact phone number.

Art. 7 (1) All prices in the online store are in Bulgarian Leva and their equivalent in Euro, and they include Value Added Tax (VAT) and all other applicable taxes and fees, except in cases of explicit indication otherwise. Payment for the value of the ordered items can be made upon delivery via Cash on Delivery or in advance by bank transfer. 

(2) When paying by Cash on Delivery (COD), the Client shall pay the price of the products and the delivery costs to the courier upon receipt of the shipment. In case of online payment by card, the Merchant does not collect or store the payment card data of the Clients. Transactions are carried out through a secure payment system provided by a licensed payment service provider.

(3) Every received payment is documented in accordance with the requirements of Bulgarian accounting legislation through the issuance of the corresponding financial document such as a cash receipt (including one issued by the courier for the Cash on Delivery option), an invoice (for legal entities), or a slip, which is provided to the client in original or as an electronic attachment.

(4) For the issuance of an invoice to a legal entity, the organisation's representative must indicate this requirement during the order process or within 5 days of its execution. For the purpose of issuing an invoice, it is necessary to provide registration data, including the name of the legal entity, Unified Identification Code, tax number, registered office, and management address, as well as details of the financially responsible person.

(5) In the event of an obvious technical error in specifying the price of the product, the Merchant is not bound by the incorrect price, even if a confirmation of acceptance of the order has been sent. In such a case, the Merchant shall inform the Client of the error and offer:

1. Execution of the order at the corrected price;
2. Cancellation of the order.

Art. 8 (1) When products are offered in promotional sets or special offers, the price refers to the entire aggregate and cannot be divided proportionally among the individual components of the set.

(2) Items offered in specialised sections as promotional or discounted products are sold under specific conditions but can be combined in a general order with products from the main collection. In case of a joint order, the Merchant arranges the simultaneous delivery of all purchased items to the same address.

(3) Special price conditions and promotions are applied automatically in the consumer basket upon meeting the announced criteria and remain valid until the moment the order is confirmed.

(4) The Merchant reserves the right to limit the combination of different promotional offers, promotional codes, discounts, and special conditions within a single order. The combination of promotions is possible only if explicitly permitted in the description of the respective offers. In the event of a technical issue with an incorrect price calculation in violation of this rule, the Merchant has the right to notify the client and cancel the order.

Art. 9. (1) The parties to the contract agree that the overall communication regarding the conclusion and execution of the contractual obligations may be carried out electronically through electronic messages in accordance with the provisions of the Law on Electronic Document and Electronic Signature and the Law on Electronic Commerce. 

(2) Electronic statements made by the users of the platform shall be considered as made by the individuals whose data are specified during registration or when performing the respective action, such as submitting an order, sending an inquiry, or any other form of communication with the merchant.

(3) Electronic messages shall be deemed received at the moment of their delivery to the electronic address specified by the recipient, regardless of whether they have been actually read.

Section IV - User Roles. Rights and Obligations of Visitors, Registered Users, and Clients

Art. 10 Within the online store, three user roles possess different rights and obligations depending on their actions, namely:

1. Visitors – these are individuals who do not have a registered account and visit the online store one or more times without performing any actions, such as account registration or ordering;
2. Registered User – an individual who has created and maintains an active profile in the online store;
3. Client – an individual who is a party to at least one active distance sales contract for goods, concluded through the online store.

Art. 11 Visitors have the following rights:

1. To access the online store for the purpose of reviewing offers for the conclusion of a contract for sale and purchase;
2. To communicate with the Merchant when additional information about goods is needed, as well as when problems arise with the use of the online store;
3. To submit order requests and conclude distance sales contracts;
4. To fill in their personal data when using a contact form and registering their user profile;
5. To receive information and news about the Merchant’s activities, as well as promotional and advertising messages regarding the products and their qualities, provided they explicitly give consent for this;
6. To create an account in the online store, which provides access to all its features and capabilities;
7. To add goods to the "Favourites" section.

Art. 12. Visitors have the following obligations:

1. To use the online store responsibly, in accordance with the laws of the Republic of Bulgaria and in full compliance with these General Terms and Conditions;
2. To comply with all other laws and regulations, including Regulations and Directives that are part of the European Union law and apply to online commerce;
3. NOT to undertake unlawful actions that could partially or completely disrupt the functioning of the online store or the rights of third parties;
4. To refrain from unauthorised access to the servers and database maintained by the Merchant;
5. To refrain from copying, altering, reproducing, and distributing information from the online store for unlawful purposes, including violating copyright, without the explicit written permission of the Merchant;
6. To not violate the rights and legitimate interests of the Merchant, as well as to avoid abuses and inactions that could lead to such a result.

Art. 13. Registered Users, in addition to all rights of Visitors, may also exercise the following rights:

1. To generate reviews, comments, or ratings based on their personal experience and impressions regarding ordered goods through the online store;
2. To access the history of their orders through their account;
3. To receive information about exclusive promotional campaigns, discounts, or reductions on specific goods or categories, applicable only to them by virtue of their status as Registered Users.

Art. 14. Registered Users, in addition to all obligations of Visitors, have the following obligations:

1. To fill in their personal data truthfully and accurately as required in the account, including updating it promptly in case of change;
2. To not provide their account access data to third parties.

Art. 15. Clients, in addition to the rights of Visitors, have the following rights:

1. To receive information from the Merchant about the status of an order for goods placed by them through the online store;
2. To receive an expenditure-justifying document (cash receipt or invoice) for the payment made for the price under the concluded distance sales contract, which is provided by the courier due to the use of a postal money order.
3. To exercise their rights under the concluded distance sales contract, in accordance with Bulgarian legislation, including the right to claim a warranty and the right to withdraw from the agreement.

Art. 16. Clients, in addition to all obligations of Visitors, have the following obligations:

1. To visit a courier office or to be at the specified address on the day of delivery, with the ultimate goal of fulfilling their obligation under the distance sales contract and accepting the ordered good(s);
2. To inspect and test the goods upon receipt from the courier to ensure that they fully comply with the description and characteristics specified in the online store;
3. To immediately notify the Merchant if there are visible signs, defects, or non-conformities of the goods or their packaging;
4. To pay the price of the ordered goods in advance when placing the order or via Cash on Delivery upon its delivery, including the costs for the courier service, unless the Merchant covers the latter;
5. To unpack the goods carefully to preserve their commercial appearance and original packaging;
6. To maintain confidentiality regarding correspondence arising during or in connection with the conclusion or execution of the distance sales contract or the use of the online store.

Section V - Rights and Obligations of the Merchant

Art. 17. The Merchant has the following rights:

1. To send advertisements and/or commercial communications electronically (including via email or text messages) to visitors, registered users, or clients, provided their consent has been obtained;
2. To offer goods to make an offer to conclude a distance sales contract with an unlimited circle of individuals;
3. To receive the advertised price of all goods in the cart, provided that the chosen payment method is by card (credit or debit); Provided that the chosen payment method is Cash on Delivery, the Merchant has the right to receive the price of the ordered goods, but no later than 7 days after the date of their dispatch;
4. To provide promotional conditions to specific groups of individuals, including free delivery, price discounts, free products, and others, at its discretion or upon fulfillment of pre-defined conditions;
5. To restrict the access of certain visitors, including deactivating accounts in the online store, in case of suspicion of abuse or non-compliance with national or European legislation, as well as in case of violation of these General Terms and Conditions;
6. To temporarily or for a long-term period terminate the offering of certain goods, in case of objective impossibility for their delivery or for any other reason, without explicitly notifying the interested parties;
7. To refuse order requests without explicitly having to notify the reasons necessitating such actions, provided that the interested party is notified no later than the end of three working days following the day the request was sent;
8. To store and process personal data of individuals, provided that their explicit consent has been received, or in the presence of a legitimate interest necessitating such actions;
9. To use the comments, reviews, and ratings of registered users for the purpose of promoting the online store;
10. To use all civil, administrative, and criminal legal methods for the protection of copyright;
11. To share personal data with third parties who have a role in the management, maintenance, and development of the online store, provided that the Merchant is responsible for their actions as its own and in accordance with the Privacy Policy;
12. To use external contractors for specific activities, such as processing orders or delivering them to clients.

Art. 18. The Merchant has the following obligations towards all interested parties using the online store:

1. To maintain the online store in good technical condition, by promptly responding to the presence of a technical problem or non-conformity with the usual functioning, including when a third party reports bugs or other technical problems;
2. To guarantee the rights and legitimate interests of the interested parties and to cooperate when necessary for their exercise, including during or in connection with the execution of a distance sales contract and regarding the processing and storage of personal data;
3. To fulfil its contractual obligations, namely to process the order and organise its delivery to the client, as well as to transfer the ownership of the goods included in the respective order request;
4. To explicitly notify clients in case of lack of availability of goods they have requested through an order in the online store, but no later than three working days from the day following the placement of the order;
5. To timely inform all third parties of any changes related to the General Terms and Conditions, the Privacy Policy, the delivery conditions, and all other essential changes that may directly or indirectly affect the personal data provided or the execution of the distance sales contract;
6. To bear liability, including proprietary liability, under these General Terms and Conditions, as well as in other cases explicitly specified by law, but not higher than the value of the order.

Section VI - Delivery Terms

Art. 19 (1) The Merchant undertakes to organize the delivery and handover of the good(s) to the Client, by using an external courier, within the first business day after receiving the order through the online store, but no later than 5 business days, counted from the moment the order was placed.

(2) Clients have the right to choose whether the goods shall be delivered to an address specified by them or to the office of the respective courier. Deliveries are carried out only on the territory of the Republic of Bulgaria.

(3) The Merchant is obliged to package the goods appropriately to preserve their integrity and original appearance until the moment they are handed over to the respective Client. All products are delivered as new and unused.

Art. 20 If the Merchant cannot deliver the goods that are the subject of the distance sales contract because they are out of stock, the Merchant is obliged to notify the Client within 3 days, but no later than the first business day, counted from the moment the lack of availability is established.

Art. 21. (1) Unless otherwise stated on the respective product page or category, the standard delivery period for each item is from 1 (one) to 5 (five) business days from the receipt of the order confirmation.

(2) In the presence of promotional campaigns, including during national holidays in the Republic of Bulgaria, the delivery period may be extended up to 10 business days.

(3) A longer delivery period than the one stated in the preceding paragraphs may be required in case of incorrect data necessary for the delivery, as well as in other cases where, due to the volume and/or nature of the order, or due to unforeseen circumstances, a delay occurs.

(4) All Clients are informed that there is no possibility of merging orders, adding or removing products from already completed orders, and each order is processed and delivered separately, according to the order of submission.

Art. 22. (1) The Client, or a third party authorised by them, is obliged, before acceptance, to inspect the goods for apparent defects, shortages, or goods different from those ordered. Upon establishing such a circumstance, the Client must immediately notify the Merchant.

(2) If this is impossible, they should accept the goods and document the corresponding defect with the courier, as well as keep them in the same condition until establishing contact with the Merchant by phone or email.

(3) If the actions in the first sentence of paragraph one are not performed, it is presumed that the goods are deemed approved, and the Client loses the right to subsequently claim that the same were delivered with apparent defects or shortages. An exception to this rule applies only to products sent that are different from those ordered in the respective request (including in terms of size or colour).

Art. 23 (1) The goods are handed over to the Client, or to a third party who accepts and confirms the receipt of the same on behalf of the Client.

(2) Upon handover of the goods, the Client or the third party signs the accompanying documents and pays the delivery price, unless there is a defect in the goods or a non-conformity with the placed order.

Art. 24 (1) If the Client or a person authorised by them is not found at the specified delivery address at the agreed time, the courier leaves a notice with information for a repeated delivery attempt or the possibility of receiving the package from the courier company's office.

(2) If the Client does not collect the shipment within the period determined by the courier company (usually between 3 and 7 business days from the first delivery attempt), the shipment is returned to the Merchant.

(3) In case of a returned shipment due to reasons for which the Client is responsible, the Merchant has the right:

1. To offer a repeated delivery, with the costs for it being borne by the Client, which must be paid in advance, regardless of whether the delivery for the initial order was at the Merchant's expense;
2. To cancel the order and refund the amount paid, minus the initial delivery costs.

Section VII - Terms for Complaints, Returns, and Replacement

Art. 25 (1) The Client, if they possess the quality of a “consumer” within the meaning of the Consumer Protection Act, has the right to withdraw from the contract without stating a reason, without owing compensation or penalty, within a period of 14 days, counting from the date of acceptance of the goods.

(2) To exercise their right under this clause, the Consumer must unequivocally notify the Merchant of their decision to withdraw from the contract, individualizing the goods they wish to return by providing all data regarding the executed order and delivery, including, but not limited to: content and value of the order, details of the person who placed the order, details of the person who accepted the delivery, and date of delivery.

(3) For exercising the right of withdrawal, the Merchant provides the consumer with the option to choose to fill out and submit electronically the standard withdrawal form, available as an annex to these General Terms and Conditions, or to state their wish to exercise the right of withdrawal in another unambiguous manner. In these cases, the Merchant sends the consumer a confirmation of receipt of their withdrawal on a durable medium.

Art. 26 (1) The Consumer who has exercised their right of withdrawal from the contract is obliged, within 14 days from the date of acceptance of the goods, to submit a declaration and return the goods at their own expense to the Merchant or a person authorized by the Merchant, and must compulsorily attach the cash receipt or invoice.

(2) Upon exercising the right of withdrawal from the distance contract, the Merchant undertakes to refund all amounts received from the Consumer, without undue delay and no later than 14 days from the date of receipt of the shipment. The amounts shall be refunded solely and exclusively via bank transfer, to an account specified by the Consumer.

(3) The Merchant refunds the price paid by the Consumer for the returned goods. When the Consumer exercises the right of withdrawal and requests a refund of the paid amount, the price subject to refund shall be reduced by the value of any discount applied to the goods, and only the actually paid amount shall be subject to refund.

(4) The Merchant has the right to postpone the refund of the payments until the goods are received back or until proof is provided that the goods have been sent back, depending on which of the two events occurs earlier.

(5) When returning a product with damaged packaging integrity, missing accessories, stickers, instructions for use, or with signs of use exceeding what is necessary to establish its characteristics, the Merchant may refuse to accept the product or reduce the amount to be refunded by an amount between 5% and 40%.

Art. 27 The exercise of the right of withdrawal is not permitted for goods that fall into one of the following categories:

• Compromised commercial appearance (including tearing of clothes, stains, unpleasant odours, signs of washing, and other similar issues);
• Missing labels;
• In other cases explicitly specified in a regulatory act.

Art. 28 In the event of returned shipments to the Merchant sent with CASH ON DELIVERY to an address different from the one specified, they will not be accepted or processed, and the right of withdrawal exercised in this manner will be considered invalid, which will lead to the withholding of the money and the impossibility of its return to the client.

Art. 29. The Consumer has the right to file a claim (warranty claim) for any non-conformity of the goods with what was agreed upon, when non-conformities with the sales contract or factory defects are found after delivery, counted from the date of purchase.

(2) Upon lodging a complaint (claim/warranty claim), the Merchant shall register it and issue the Client a document containing the date, the number under which the complaint is entered in the complaints register, the type of product, and the signature of the official who accepted the complaint. (2) When the Merchant satisfies the complaint, they shall issue an act (document) to that effect, which shall be drawn up in two copies, and shall obligatorily provide one copy to the Client. (3) The Merchant shall review the complaint and issue a statement (decision) on it within a period of 14 calendar days from the date of its submission.

(3)  Depending on the nature of the complaint, the Merchant may:

1. Replace the product with a new one.
2. Refund the paid price to the Client, either in full or in part.
3. Offer a discount on the product's price.
4. Reject the complaint as unfounded.

Art. 30. (1) The right under Art. 29 shall not apply in the following cases:

• For a difference in colours due to the natural variations in colour reproduction by different monitor models.
• For a size difference of up to 2 cm.
• For the natural wear and tear of the goods.
• Improper washing, fading due to detergents, and failure to observe the drying procedure specified for the respective product, improper washing or drying, in deviation from the rules indicated on the labels.
• Fading of colours due to prolonged exposure to direct sunlight.

Art. 31 The Consumer cannot claim the termination (cancellation) of the contract if the non-conformity of the consumer goods with the contract is insignificant. 

Art. 32 (1) The Client has the right to exchange a delivered good due to an incorrectly chosen size, only and exclusively if the Merchant has explicitly given written consent for such a possibility or via email communication.

(2) The Client shall pay all delivery costs, including the costs for returning the goods to the Merchant, provided there is explicit confirmation that the exchange is permissible in the specific case.

Section VIII - Merchant's Liability

Art. 33 (1) None of the participants shall be held liable for the non-performance of their obligations under the contract, according to the current General Terms and Conditions, if such non-performance is caused by a force majeure circumstance. For the circumstance to be considered force majeure, the parties explicitly agree that there must be a causal link between it and the impossibility of performance, as well as the cumulative presence of the following conditions:

1. unpredictability of the event;
2. unexpected nature.

(2) If the respective event is not overcome within 14 (fourteen) days from the date of its occurrence, either party has the right to notify the other party that it is terminating the contract, without being obliged to pay compensation for any damages suffered.

Art. 34 The risks of loss or damage to the goods pass to the Client after the Client accepts them. Until this moment, the risks are borne by the Merchant.

Art. 35 (1) The Merchant shall not be liable for property and/or non-property damages incurred by the Client or other persons in case of impossibility to use the online store, unless exclusive fault is proven.

(2) This rule also applies to the type of content provided; errors or damages caused by viruses that may affect the computer equipment, software, data, or other assets of the Client, as a result of actions undertaken, including viewing the online store or downloading materials from it or related websites.

Art. 36 The Merchant shall not be liable for the content of advertising materials, including any errors, omissions, or inaccuracies therein, published on social networks.

Art. 37 The Merchant shall be liable in the following circumstances:

1. Non-performance of its obligations regarding the organization of delivery and handover of the goods to the relevant courier within a reasonable time;
2. Existence of third-party rights over the goods offered in the online store;
3. Inaccurate performance of the contract in terms of quantity or quality;
4. Violation of copyright or related rights of third parties;
5. Violation of the commercial appearance of the goods during transport by the courier;
6. Lack of information that is mandatory for the respective product category, according to Bulgarian legislation.

Section IX - Personal Data Protection

Art. 38 (1) The Merchant takes all necessary measures to protect the personal data of visitors, registered users, and clients of the online store in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of persons concerning the processing of personal data and on the free movement of such data (GDPR) and the Personal Data Protection Act. The Merchant processes the personal data of the mentioned subjects on the basis of Art. 6, para. 1, letter "b" of the GDPR – where processing is necessary for the performance of a contract to which the data subject is a party, or based on Art. 6, para. 1, letter "a" of the GDPR – based on the explicit consent provided by the data subject.

(2) The Merchant has published detailed information regarding the personal data it processes and the purposes for which they are processed, as well as all required information pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR) in its Privacy Policy.

(3) For security reasons concerning the personal data of registered users, the Merchant, when exercising the rights of registered users, will send the data only to the email address that was specified by the respective subject when creating the account in the online store.

(4) The Merchant processes the personal data of visitors, registered users, and clients for the purposes of direct marketing only with their explicit consent, which the respective subject may withdraw at any time.

Section X - Intellectual Property Rights. User-Generated Content

Art. 39. (1) The entire content of the online shop, including but not limited to the logo, any graphical images, captions, trademarks, dynamic symbols, texts and/or other multimedia content, are the exclusive property of the Merchant, unless otherwise agreed with the respective copyright holder.

(2) The Merchant reserves all intellectual property rights related in any way to the online shop, regardless of whether they are its own or obtained through contractual licenses or any other lawful means. All content that individuals access when visiting the online shop is subject to regulation by these General Terms and Conditions.

(3) Any person has the right to download, transfer and/or use the content solely for personal non-commercial purposes, provided that such actions do not conflict with copyright and related rights, in accordance with the current Bulgarian legislation, or do not violate the rules of these General Terms and Conditions.

(4) The use of the content for commercial purposes is permissible only after obtaining written consent from the Merchant. Any subsequent or different use of the content that has not been agreed upon and approved by the Merchant shall be considered a violation of these General Terms and Conditions, including a violation of the Merchant's intellectual property rights, and the Merchant is entitled to seek liability from the respective person.

(5) The existence of used content that contains a reference link to the Merchant's site or indicates its authorship shall not be considered consent.

(6) Any use of the content for purposes other than those expressly permitted in these General Terms and Conditions or in another explicit written consent given by the Merchant is prohibited. A registered trademark for the brand exists under application number BG/N/2025/*****, valid from **.**.2025 until **.**.2035.

Art. 40. (1) The Merchant provides the opportunity ONLY to customers who have purchased a product through the online shop to submit their opinion, comment, and rating for the purchased product(s). This is how customer-generated content is created.

(2) By submitting a review, comment, question, or answer, customers grant the Merchant a non-exclusive, perpetual, irrevocable, and territorially unlimited license, as well as the right to use, reproduce, adapt, publish, translate, distribute, and display this content.

(3) The Merchant reserves the right to delete or moderate the content generated by customers if it does not meet the following conditions:

• The description must focus on the product's characteristics and method of use, avoiding information about aspects subject to change.

• The text must be written in Cyrillic or Latin script, according to the selected language version of the online shop.

• Appropriate and polite language must be used, without offensive expressions or expressions that may affect the rights of a third party.

• The entered information must be accurate, non-misleading, and in compliance with the current legislation.

• The content must be intended for communicating or obtaining additional details about a product from the online shop, without making references to other companies offering similar products.

• No advertising material must be contained.

(4) The Merchant may add or change the clauses related to customer-generated content by promptly notifying the users thereof.

(5) In case of non-compliance with these conditions, the Merchant may restrict or terminate the access of the respective customer to the online shop.

Section XI - Final Provisions

Art. 41. (1) The Merchant may modify these General Terms and Conditions by informing all users of the online shop about the changes through the publication of the updated version in a prominent place on the platform, sending electronic notifications to registered customers, or through social media announcements.

(2) The updated terms enter into force for all users after the expiration of 7 days from the date of the public notification of the changes.

(3) Continued use of the online shop after the changes have entered into force is considered an acceptance of the new terms by the user.

(4) In case of material changes affecting the fundamental rights and obligations of the users, the Merchant may require explicit confirmation of consent to the updated terms before the continuation of the services.

Art. 42. (1) The legal relations regulated by these General Terms and Conditions shall be terminated upon the occurrence of the following circumstances:

1. Termination of the Merchant's commercial activity;
2. Declaration of liquidation or insolvency;
3. Achievement of a mutual agreement between the parties, expressed in writing;
4. Objective impossibility for one of the parties to fulfill its contractual obligations;
5. Administrative measures by competent authorities, including seizure of equipment or prohibition of commercial activity;
6. Restriction or blocking of a specific user's access to the platform due to a violation of the terms of use;
7. Other cases are explicitly provided for in the current legislation.

(2) Upon termination of the legal relations, the Merchant shall complete the processing of active orders and settle financial obligations in accordance with the agreed terms and legal requirements.

(3) The termination of the general legal relations shall not affect the individual contracts for sale, which shall continue to be executed until their natural completion.

Art. 43. (1) The Terms are consistent with good commercial practices and comply with the effective Bulgarian legislation, including, but not limited to, the Law on Consumer Protection, the Law on Personal Data Protection, and the Law on Electronic Commerce.

(2) In the event of a contradiction regarding the interpretation of certain clauses or in the case of unregulated hypotheses, the Bulgarian legislation or another agreement between the parties, if one exists, shall be applied subsidiarily.

(3) If any provision of these General Terms and Conditions is found to be void or unenforceable, this shall not affect the validity of the remaining clauses. The parties undertake to replace the void provision with another one, as close as possible to its meaning and purpose.

(4) The establishment of the invalidity or unenforceability of individual clauses of these General Terms and Conditions shall not lead to the invalidation of the remaining provisions, which retain their full legal force.

Art. 44. (1) In case of a dispute between the Merchant and the User, the parties shall make efforts to resolve it in a spirit of understanding, good faith, and mutual concessions.

(2) In case of impossibility to reach an agreement through negotiation, unresolved disputes shall be referred for consideration and resolution by the competent court in accordance with the effective Bulgarian legislation.

Art. 45. (1) The parties to this agreement undertake to mutually respect their rights and legitimate interests. The parties to this agreement undertake to keep confidential any trade secret and confidential information obtained during or in connection with the execution of the distance sale contract.

(2) Without the explicit written consent of the other party, neither party to this agreement has the right to disclose trade secrets and confidential information to third parties. Each party to this agreement bears full responsibility for the damages caused to the other party as a result of the disclosure of trade secrets and confidential information.

Art. 46. (1) Neither party has the right to transfer its rights or obligations to a third party, except in the presence of the other party's explicit written consent. (2) In case of violation of the rule under paragraph 1, such actions shall be considered relatively void concerning the compliant party.

Art. 47. Users have the right to refer disputes with the Merchant to a body for alternative resolution of consumer disputes in accordance with the Law on Consumer Protection.

Art. 48. (1) Communication between the Merchant and the Clients is carried out through the contact details provided by the Client when placing the order or through the contact information published on the online shop's website.

(2) Electronic statements exchanged between the parties shall be deemed received upon their entry into the information system specified by the addressee.

Art. 49  These General Terms and Conditions constitute a contract in electronic form within the meaning of the Law on Electronic Document and Electronic Certifying Services and have binding legal force for the parties after confirmation by the client upon concluding an order.

Art. 50. The current version of the General Terms and Conditions enters into force and is applicable to all visitors, users, and clients of the online shop, effective from 30.09.2025.